SUPPORT
Help with your next step
For order support, provide the order ID or license ID. Do not send a full purchase credential, private key or model API key.
Contact channels
Email: info@edria.cn
For a reproducible problem
Include your operating system, app version, the steps that led to the issue and the visible error. Share a minimal project only after removing private material. A screenshot can help explain what you expected to happen.
For a device change or invoice
Have your order ID ready. Device transfers require seller verification; deleting the local license does not free a seat. Invoice availability depends on the payment provider and local rules.